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Glassdoor forced to hand over details of reviewer in court case


Glassdoor forced to hand over details of reviewer in court case

14 Jun 2018

by Beckett Frith

Glassdoor has been forced to hand over the details of users that posted allegedly defamatory comments about a consulting company in a court judgement, posing questions about the integrity of the review process - something many firms use as part of their unofficial recruitment tactics.

Since 2016, the company, BeneFACT was subjected to several defamatory reviews, all of which were posted from anonymous accounts. However, Glassdoor still held information about the secret poster, such as their name and IP address, and was able to provide them to the court.

The judge found that the reviews had harmed BeneFACT’s business, so the anonymous reviewer had to pay them $6,000CAD (£3,441.95).

Glassdoor did not have a lawyer attend the Court hearing and it questioned the jurisdiction of the court.

“Glassdoor’s terms of use provide that the proper forum for these proceedings is the Northern District of California,” the firm said in a statement to Law Times. “Glassdoor is committed to promoting and fighting for the rights of people to speak freely about their opinions and experiences at work, without fear of intimidation or retaliation.”

BeneFACT currently has 61 reviews on the review site, with a score of three stars out of five. 53% said they would recommend the firm to a friend, and 70% said they approve of the CEO.

A spokesperson for Glassdoor previously told Grapevine that it is highly unlikely that fake reviews make it onto the site. “We require each person to certify their employee relationship to the company when they post any content,” they said.

“We remove content if we have evidence that users were incentivised or coerced into leaving content.”

They added that Glassdoor reject around 5-10% of content for not meeting community guidelines and allow users to flag reviews if they deem it to be inappropriate. “Our ultimate goal is to make sure that we have a productive and healthy community where people can get straight, untainted talk,” they said.

Previously, Recruitment Grapevine spoke to a recruitment Director about the capacity for foul play on the site – although he used the example of managers asking their employees to write positive reviews on the site to attract candidates.

Alan Furley, Director at ISL Recruitment, said: “I’m not going to name names, but it’s been known for some bosses to tell staff they must give the business good Glassdoor ratings.  I understand, for example, that in some businesses writing and posting positive Glassdoor reviews is literally part of the promotion criteria - in an unofficial sense, of course. This actually happens, and recruitment firms are just as guilty as anyone else.”

Article was posted on recruitment grapevine.

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